Privacy Policy

Effective Date:  June 21, 2025

Last Updated:  June 21, 2025

1. Introduction

[MAIKA] operates the website . We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or engage in transactions with us as an international trade business.

2. Information We Collect

We collect information that identifies, relates to, describes, or could be associated with you ("Personal Information"), including:

• Identifiers: Name, email address, phone number, company name, job title, billing/shipping address, IP address, device ID.
• Commercial Information: Products/services viewed, purchase history, quotes requested, payment details (processed securely by third-party gateways like PayPal/Stripe - we do not store full credit card numbers).
• Professional/Employment Information: Business contact details, company size, industry.
• Internet Activity: Browsing history on our Site, interaction with pages/features, referral source, cookies and tracking data (see Section 5).
• Geolocation Data: Approximate location derived from IP address for currency/language defaults and compliance.
• Communications: Content of emails, contact form submissions, chat logs, customer service inquiries.

3. How We Collect Information

• Directly From You: When you register an account, request a quote, place an order, contact us, subscribe to newsletters, or participate in surveys.
• Automatically: Via cookies, pixels, server logs, and similar technologies as you navigate the Site.
• From Third Parties: Payment processors, logistics/shipping partners (e.g., DHL, FedEx), marketing platforms, credit agencies (for business credit checks, if applicable), and publicly available sources.

4. How We Use Your Information

We use your Personal Information for legitimate business purposes, including:

• Processing Transactions: Fulfilling orders, processing payments, managing shipments (international customs documentation), issuing invoices.
• Customer Service: Responding to inquiries, providing support, handling returns/warranties.
• Account Management: Creating/managing your account, authenticating users.
• Business Operations: Improving our Site/services, internal analytics, fraud prevention, security.
• Marketing (with Consent): Sending promotional emails about products/services, offers, news (you can opt-out anytime). Developing targeted advertising.
• Compliance: Meeting legal/regulatory obligations (e.g., export controls, tax, customs), enforcing agreements, protecting rights/safety.

5. Cookies and Tracking Technologies

We use Cookies and similar technologies (e.g., web beacons) to:

• Enhance Site functionality and user experience.
• Analyze Site traffic and usage patterns.
• Deliver personalized content/ads (with consent).
• Manage login sessions.

You can manage cookie preferences via your browser settings. Disabling cookies may limit Site functionality. See our separate [Link to Cookie Policy] for details.

6. Disclosure of Your Information

We may share your Personal Information with:

• Service Providers: Essential partners for operations (payment processors, hosting providers, email service providers, logistics/shipping carriers, customs brokers, IT support).
• Legal Requirements: If required by law, subpoena, court order, or to protect our rights/safety or the rights/safety of others (e.g., fraud investigation, export compliance).
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.
• Affiliates: Within our corporate group for internal business purposes.
• With Your Consent: For any other purpose disclosed when you provide the information.

7. International Data Transfers

As a foreign trade business, your Personal Information may be transferred to, processed, and stored in countries outside your country of residence (e.g., from the EU/UK to the USA, or to manufacturers/shippers globally). We implement appropriate safeguards (like Standard Contractual Clauses - SCCs) to ensure such transfers comply with applicable data protection laws (e.g., GDPR).

8. Data Security

We implement reasonable technical and organizational measures (SSL encryption, access controls, secure protocols) to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage is 100% secure.

9. Data Retention

We retain your Personal Information only as long as necessary:

• To fulfill the purposes outlined in this Policy (e.g., order processing, customer service).
• To comply with legal obligations (e.g., tax, customs, export records).
• For legitimate business interests (e.g., dispute resolution, fraud prevention).
• As required by contractual agreements.

10. Your Privacy Rights (Subject to Applicable Law)

Depending on your location (e.g., EU/UK under GDPR, California under CCPA/CPRA, Canada under PIPEDA), you may have rights including:

• Access: Request a copy of your Personal Information we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your Personal Information (subject to exceptions).
• Restriction/Objection: Object to or restrict certain processing.
• Portability: Request transfer of your data in a machine-readable format.
• Opt-Out of Sale/Sharing (CCPA): Opt-out of the "sale" or "sharing" of your Personal Information (as defined by CCPA). We do not knowingly sell the personal information of minors under 16.
• Withdraw Consent: Where processing is based on consent.

To exercise these rights, please contact us using the details in Section 12. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your rights.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware of such collection, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect changes. We encourage you to review this Policy regularly. Material changes will be notified via email or prominent notice on the Site.